betbingo
Privacy Policy

Welcome to betbingo. We operate the online gaming platform accessible at https://betbingo.app (the "Platform"). betbingo is committed to protecting the privacy and personal data of all players, visitors, and users of our Platform, particularly those based in the Philippines.

This Privacy Policy explains how betbingo, as the personal information controller, collects, uses, stores, shares, and protects your personal data when you access or use our Platform and Services. It also describes the rights you have under applicable Philippine data privacy law and how you can exercise those rights.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. By accessing the betbingo Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

betbingo collects personal data that is necessary to provide our Services, comply with legal obligations, and maintain the security and integrity of our Platform. The categories of personal data we collect include:

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address (including city, province, and ZIP code), email address, and mobile number provided when you create a betbingo account.
• Identity verification (KYC) documents: Government-issued photo identification (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID), proof of address documents, and proof of payment method ownership, collected as part of our Know Your Customer (KYC) process.
• Financial information: Payment method details, including GCash account numbers, PayMaya account details, BPI, BDO, or Metrobank account information, and transaction history. betbingo does not store full card numbers or banking credentials — payment processing is handled by our certified payment partners.
• Communications: Records of your communications with betbingo customer support, including live chat transcripts, email correspondence, and any feedback or complaints you submit.
• Responsible gaming information: Self-exclusion requests, deposit limits, loss limits, and other responsible gaming preferences you set on your account.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and other interaction data.
• Location data: General geographic location derived from your IP address. betbingo does not collect precise GPS location data.
• Cookies and tracking data: Data collected through cookies, web beacons, and similar technologies as described in Section 5 of this Privacy Policy.

2.3 Information from Third Parties

• Identity verification providers: betbingo may receive verification results from third-party KYC and identity verification service providers.
• Payment processors: Transaction confirmation and fraud screening data from our payment processing partners.
• Anti-fraud and AML screening: Data from anti-money laundering (AML) screening services and fraud prevention databases, as required by Philippine law.

betbingo uses the personal data we collect for the following specific purposes:

betbingo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

betbingo processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to create and manage your betbingo account, process your deposits and withdrawals, and provide you with access to our gaming Services.
• Legal obligation: Processing is required to comply with our legal obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing is necessary for betbingo's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our Services, provided that such interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending you marketing communications, using non-essential cookies, or processing sensitive personal information — betbingo will obtain your explicit, informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betbingo uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention measures. The types of cookies we use are as follows:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Functional cookies: These cookies remember your preferences and settings — such as your preferred language, game settings, and responsible gaming limits — to provide a more personalized experience.
• Analytics cookies: These cookies collect aggregated, anonymized data about how players use the Platform, including which pages are visited most frequently and how players navigate between sections. This data helps betbingo improve the Platform's design and functionality.
• Security cookies: These cookies support our fraud detection and prevention systems by identifying unusual patterns of behavior that may indicate unauthorized access or fraudulent activity.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the betbingo Platform.

betbingo does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: betbingo shares necessary financial data with our certified payment processing partners — including GCash, PayMaya, and banking partners such as BPI, BDO, and Metrobank — to process your deposits and withdrawals. These partners are contractually bound to process your data only for payment processing purposes.
• Identity verification providers: betbingo shares identity documents and personal data with third-party KYC and identity verification service providers to fulfill our age verification and anti-money laundering obligations.
• Regulatory and law enforcement authorities: betbingo may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities when required to do so by law, court order, or regulatory directive.
• Fraud prevention and AML screening services: betbingo shares data with anti-fraud and AML screening service providers to detect and prevent fraudulent activity and money laundering on the Platform.
• IT and infrastructure service providers: betbingo works with trusted technology partners who provide hosting, data storage, and platform infrastructure services. These partners are bound by strict data processing agreements and may not use your data for their own purposes.
• Professional advisors: betbingo may share data with legal, accounting, or auditing professionals where necessary for the conduct of our business, subject to professional confidentiality obligations.

betbingo retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

• Account data: Retained for the duration of your active betbingo account, plus a minimum of five (5) years following account closure, as required by Philippine AML regulations and PAGCOR licensing requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, in accordance with the Anti-Money Laundering Act of the Philippines.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required by applicable financial regulations.
• Customer support communications: Retained for three (3) years following the resolution of the relevant support interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.
• Analytics and usage data: Aggregated and anonymized analytics data may be retained indefinitely, as it no longer constitutes personal data once anonymized.

Upon expiry of the applicable retention period, betbingo will securely delete or anonymize your personal data in accordance with our data disposal procedures.

betbingo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and the betbingo Platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive personal data stored on betbingo's servers is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data is restricted to authorized betbingo personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Secure payment processing: betbingo does not store full payment credentials. All payment data is processed by PCI-DSS compliant payment processors.
• Regular security assessments: betbingo conducts regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
• Incident response: betbingo maintains a documented data breach response plan. In the event of a personal data breach, betbingo will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by betbingo:

• Right to be informed: You have the right to be informed about how betbingo collects, uses, and processes your personal data. This Privacy Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data that betbingo holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data that betbingo holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betbingo's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on betbingo's legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another personal information controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that betbingo has violated your data privacy rights.

To exercise any of these rights, please contact betbingo's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. betbingo will respond to all data subject requests within thirty (30) days of receipt, or within such other timeframe as required by applicable law.

The betbingo Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. betbingo does not knowingly collect personal data from individuals under the age of 21.

betbingo employs age verification procedures at the point of registration and may conduct additional age verification checks at any time. Any account found to belong to a person under 21 years of age will be immediately closed, and any personal data collected in connection with that account will be securely deleted, except where retention is required by applicable law.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to betbingo, please contact us immediately at the details provided in Section 14. betbingo will take prompt action to investigate and, where confirmed, delete the relevant data.

betbingo primarily processes and stores personal data within the Philippines. However, some of our service providers and technology partners may be located in other countries, which may result in your personal data being transferred to and processed in jurisdictions outside the Philippines.

Where such international transfers occur, betbingo ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements with international service providers that incorporate data protection standards equivalent to those required under Philippine law.
• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission of the Philippines.
• Implementing contractual clauses that bind international recipients to process your data only for the specific purposes authorized by betbingo and in accordance with applicable data protection standards.

By using the betbingo Platform, you acknowledge and consent to the transfer of your personal data to betbingo's service providers in other jurisdictions, subject to the safeguards described above.

The betbingo Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the betbingo Platform and does not cover the privacy practices of any third-party websites or services that may be accessible through links on our Platform.

betbingo is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal data to those sites.

The inclusion of a link to a third-party website on the betbingo Platform does not constitute an endorsement of that website or its privacy practices by betbingo.

betbingo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Privacy Policy, betbingo will notify you through one or more of the following methods:

• A prominent notice displayed on the betbingo Platform upon your next login.
• An email notification sent to the address registered on your betbingo account.
• An update to the "Last Updated" date displayed at the top of this Privacy Policy.

Your continued use of the betbingo Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Privacy Policy, you must cease using the Platform and close your account.

The most current version of this Privacy Policy will always be available at https://betbingo.app/privacy-policy. betbingo encourages you to review this Privacy Policy periodically to stay informed of how we protect your personal data.

betbingo has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data privacy laws. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Data Protection Officer: betbingo Data Protection Officer
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly through the betbingo Platform.
• Mailing Address: betbingo, Manila, Philippines

betbingo aims to respond to all privacy-related inquiries and data subject requests within thirty (30) days of receipt. For complex requests, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reasons for it.

If you are not satisfied with betbingo's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.